Answers for setup, rewards, and billing.
These answers reflect the current FlowPerks product and the workflows merchants use today.
Where do customers see their rewards and store credit?+
Customers can see rewards and membership information through the storefront rewards page and enabled customer-facing surfaces such as the membership product summary, thank-you page, order status, and customer account blocks.
How does store credit work in FlowPerks?+
FlowPerks issues and tracks rewards through Shopify-native store credit, which keeps balances tied to the customer account rather than relying on manual discount-code workarounds.
Can I run bonus events for a specific campaign window?+
Yes. You can schedule pre-event campaigns ahead of time or run post-event rewards after a sales window. FlowPerks supports date ranges, audience targeting, product filters, and review-before-issue flows.
How do plan changes and billing work?+
Plan changes are handled through Shopify app billing. Merchants can move between plans inside the app, and Shopify manages approval, subscription state, and invoicing.
What happens if I uninstall the app?+
Data is retained for 30 days to support reinstall and recovery, then permanently deleted. Merchants can request immediate deletion by contacting support.
How should I report a storefront issue?+
Send the exact page URL, device type, screenshot, storefront password status if relevant, and whether the issue is on the rewards page, membership product, thank-you page, order status, or customer account.