Email support
Best for launch questions, billing issues, bug reports, and anything that needs follow-up across sessions.
Get help with memberships, rewards, and store credit.
This is the support hub for FlowPerks. We help merchants launch membership tiers, configure storefront surfaces, run bonus events, troubleshoot billing, and keep reward flows working cleanly across Shopify admin, storefront, POS, and checkout.
Reach the right support path quickly.
This page only points to real, maintained support paths.
In-app support
Best for setup help when you are already inside FlowPerks and want us to guide a specific workflow.
- Open FlowPerks, then go to Settings and Support.
- Useful when screenshots and current configuration matter.
Product overview
Need the current product story, plan structure, or implementation context before you contact us?
Support across the full FlowPerks workflow.
From onboarding to recurring rewards, the support paths map to the same workflows merchants use in the app.
Onboarding and tiers
Create membership tiers, configure perks, generate subscription products, and launch the first customer-facing surfaces cleanly.
Store credit and bonus events
Run post-event rewards, schedule campaigns, review pending distributions, and confirm credit behavior matches your plan.
Storefront and checkout surfaces
Rewards page, membership product summary, thank-you page, order status, and customer account surfaces.
Billing and account management
Plan changes, tier gating, uninstall and reinstall questions, and Shopify-managed app subscription flows.
Send the details that let us reproduce the issue.
The fastest support loops happen when the report is specific enough to trace through admin actions, customer flows, or background jobs.
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1
Identify the workflow.
Example: tier creation, referral reward, bonus event preview, storefront rewards page, or billing change.
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2
Describe expected vs actual behavior.
Tell us what you thought would happen and what the app or storefront actually did.
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3
Include store-specific context.
Shop domain, customer or order reference, timestamps, screenshots, and any recent config changes.
Start in the right place.
These public pages stay current with the product, so they are a reliable place to learn how FlowPerks works.
Essential links, without dead ends.
Privacy policy
Review how FlowPerks and Cardflow Labs handle merchant and customer data.
Terms of service
See the current product terms, billing language, and legal agreement for FlowPerks.
Product site
Need the product overview, positioning, or plan context before you contact us? Start with the main FlowPerks page.